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Full Circle Promotes Olivia Trujillo, New ISO Quality Manager

Recent ISO 20252:2019 certification awardees, Full Circle Research, announced the promotion of Olivia Trujillo to Senior Business Unit Leader & ISO Quality Manager today. In her new role, Ms. Trujillo will continue to provide Full Circle’s clients with high-quality, consultative service while also ensuring that the company adheres to ISO’s strict quality guidelines.

“Since joining us in 2019, Olivia has delivered a consistently outstanding experience for both our team and our clients,” said Nate Lynch, co-CEO. “Her interest, initiative and commitment to quality was invaluable during our recent ISO audit. This training, coupled with her 14+ successful years in research project management, made this promotion a perfect fit.”

ISO 20252:2019 establishes globally recognized terms, definitions and service requirements for project management in research organizations. Processes outlined in ISO 20252:2019 are designed to produce transparent, consistent, well-documented and error-free methods of conducting and managing research projects. CIRQ, an accredited International Standards Organization (ISO) audit and certification body, is a subsidiary of the Insights Association and is responsible for administering ISO 20252:2019 audits. Ms. Trujillo will monitor Full Circle’s activities, protecting its certification and the interests of its clients and stakeholders.

“Two years ago, I chose Full Circle because of its unique approach to research,” said Ms. Trujillo. “Quality, innovation, and consultative service have always been our top priorities. In my new role, I look forward to continuing to support our team while protecting what makes Full Circle a leader in our field.”

About CIRQ

A subsidiary of the Insights Association, CIRQ (the Certification Institute for Research Quality) was established to provide assessment and certification services to market research firms seeking certification to ISO 20252:2019 and ISO/IEC 27001:2013. A non-profit entity, CIRQ is committed to providing timely, thorough and impartial assessments of its customers’ research process management or information security management systems regarding certification to corresponding standards. CIRQ was established in compliance with all ISO requirements for certification bodies that provide auditing and certification services. To conform to its mandate of objective and impartial audits to these ISO standards, CIRQ is independently operated and managed under the oversight of an independent Board of Directors and submits to annual moderation by external authorities on ISO certification bodies. CIRQ is meets the requirements for certification bodies and accredited by ANSI’s National Accreditation Board.

About Full Circle Research Co.

Thrice-named on Inc. 5000’s list of Fastest-Growing Companies in America (2017, 2019, 2020), Full Circle Research was the first and only U.S.-based, online consumer sample provider to earn ISO 26362 certification, is currently ISO 20252-certified, and remains the only company to offer HoNoR (Holistic Next-level ResearchTM). This enhanced survey experience is unprecedented and automated—a marriage of advanced technology, flexible community strategies, and industry-leading quality controls that gives business decision-makers immediate access to the purest data in the industry. Full Circle’s foresight, agility, and commitment to innovation translate into a uniquely pro-active, consultative experience. To learn more, visit

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